Returns & Refund & Exchange Policy
If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return. All eligible returns are accepted for store credit in the form of a gift card.
The returns form and goods must be returned to the address at the top of this page and be receipted by us before we are able to issue you a store credit or refund. We are unable to process returns and store credits until your item is received and has been inspected by us.
Please note the returns process for your location to ensure the return is processed promptly and correctly.
- Items must be returned within 14 days from the date of delivery, in new and unused condition with all original labels/tags attached.
- Items must be unaltered, undamaged and unwashed, while in the customer’s possession.
- Free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
wrong size or change mind.
we are able to offer you a store credit to the value of the original purchase price of the garment.
The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.The garment has not been damaged whilst in the customer's possession or during delivery.We recommend you keep a copy of your couriers tracking number for your follow up.Please note the original shipping costs are non-refundable，Please note the original shipping costs are non-refundable
We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible!
If the item you have received is faulty, please send it back to us via registered post with the Order Receipt and the Online Return Form.
We will offer a full refund, store credit ( including the original shipping costs ), Please make sure to enclose the receipt for the return shipping postage fee so that this cost may be reimbursed with your Refund.
We ONLY offer a store credit or an exchange (subject to availability) on any item purchased from PROXY URBAN if the garment:
- Has a genuine manufacturing fault; and/or,
- Does not correspond with descriptions given to you
- A faulty item claim must be made within a reasonable time of receiving the goods. Please email your order number, a description and photo of the fault to firstname.lastname@example.org
You can expect to hear back from us within 1 - 2 business days.
HOW DO I RETURN AN ITEM?
You must complete the returns form below and enclose it with the goods you are returning. You do not need to email or contact us prior to sending your return to us but we do encourage this for faulty products.
1.Drop off your return at your local post office
2.You will be prompted to pay return shipment.
3.Once your return is in transit, it will take 3 - 6 days for your store credit to be processed *
For returns in Australia, New Zealand please download our Returns Form and send the item back to us.
Return address: 134 Langridge Street, Collingwood VIC 3066
Timeframes for Returns
- For orders shipped within Australia, 14 days of the goods being delivered to you.
- For orders shipped outside Australia, 28 days of the goods being delivered to you.
We do not offer exchanges.