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Returns

Returns & Refund & Exchange Policy 

Returns

For returns in Australia, New Zealand please download our Returns Form and send the item back to us.

Return address: 134 Langridge Street, Collingwood VIC 3066

The returns form and goods must be returned to the address at the top of this page and be receipted by us before we are able to issue you a store credit or refund. We are unable to process returns and store credits until your item is received and has been inspected by us.

You must complete the returns form below and enclose it with the goods you are returning. You do not need to email or contact us prior to sending your return to us but we do encourage this for faulty products.

Timeframes for Returns

  • For orders shipped within Australia, 14 days of the goods being delivered to you.
  • For orders shipped outside Australia, 28 days of the goods being delivered to you.
  • We do not offer exchanges. 

Refund

We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible!

We ONLY offer a store credit or an exchange (subject to availability) on any item purchased from PROXY URBAN if the garment:

  • Has a genuine manufacturing fault; and/or,
  • Does not correspond with descriptions given to you

EXCHANGE 

 wrong size or change mind.

we are able to offer you a store credit to the value of the original purchase price of the garment.

Shipping cost

The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size.The garment has not been damaged whilst in the customer's possession or during delivery.We recommend you keep a copy of your couriers tracking number for your follow up.

The customer has proof of the garment purchase.

The original labels and swing tags are attached to garment.The garment has not been worn/or washed and is in pristine condition so that it can be re-sold.

Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment.