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By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

  • All orders are packed and shipped within 24 hours of placement, excluding weekends and public holidays.
  • Orders placed after 10am aest on Monday, Tuesday, Wednesday, Thursday and Friday will be shipped the following business day

Australian Orders


First order $10 OFF on Australian order over $100, use code: HI2022

The estimated delivery time is 1 - 3 business days, dependent on Australia Post’s delivery schedule.  In many cases, customers in metro areas will receive their package the day after it is shipped. Regional areas can take up to 3 working days.

Please note that Star Track Courier can only deliver to physical addresses, orders addressed to PO Boxes or Parcel Lockers will be automatically sent with Australia Post.

From the 2nd of April 2017, Australia Post's delivery service will change to Signature on Delivery with Authority to Leave. This means that Australia Post will have you sign for your order when you are home and when you are not home to sign for the delivery, your order will be left in a safe place so it is ready and waiting for you. Australia Post will also take a photo of where your order was left. 

If you do not want Australia Post to leave your order in a safe place when you are not home to sign for delivery, please ensure you provide clear instructions in the notes field when placing your online order with Proxy urban.


International Orders

New Zealand

  • Shipping Costs:

     Flat rate of $9.95 for express shipping

  • Shipping Time:

    2 - 4 business days

  • NZ GST:

    15% NZ GST is included in the price for orders shipping to New Zealand.
    GST is paid by Petal & Pup at the border for shipments to NZ.

USA and Canada

  • Shipping Costs:

     Flat rate of $19.95 for express shipping

  • Shipping Time:

    2 - 4 business days

    All purchases in Canada and the United States will now be shipped via DHL courier service, with an estimated shipping time of 2-4 business days. All orders placed before 2pm AEST Monday-Friday will be processed on the day, anything placed after this time will be processed the following business day. Please note, we cannot control processing delays in customs or additional delivery time to locations outside mainland US and Canada. 


    Rest of the World

    • Shipping Costs:

      Flat rate of $19.95 pack and track international shipping

    • Shipping Time:

      3 - 10 business days


      Order Tracking

      Once your order is packed and leaves our warehouse, you will receive an email with a tracking number so you can track the progress of your order.

      All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

      It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, We cannot offer reimbursement for this package.